Sales & Return Policy

Terms of Sale, Transaction Security, Delivery, Returns, & Replacement

Terms of Sale

Prices are F.O.B. Flag Manufacturer’s location unless otherwise specified.  Flags shipped from our location are F.O.B. Apple Valley, CA 92308.  Product specifications and prices shown are subject to change without notice.  Orders must be pre-paid.   We accept Visa, Master Card, Discover, PayPal and debit cards.  We do not accept American Express or Japan Credit Bureau cards.

Transaction Security

Bob’s Flags and Banners will process and ship your purchase as soon as your payment is confirmed.  When paying with a credit or debit card, you will be asked to provide your name, address, telephone number, card number, expiration date and security code so our credit card processor can approve your purchase. Please allow twenty-four (24) hours to complete your order.  Credit transactions are fully encrypted SSL secured during your purchase. Please Note: Bob’s Flags and Banners does not store credit or debit card numbers.

Delivery

Bob’s Flags and Banners takes great pride in providing the fastest possible deliveries at the lowest cost; you will be notified by email when your purchase ships.  Purchasers specify delivery speeds when checking out, however, Bob’s Flags and Banners cannot be responsible for delays once your merchandise is in the hands of your selected carrier [FedEx, UPS or U.S. Postal Service.]  Inspect your purchase when it arrives; if damaged, notify the carrier.  Most claims for damages incurred during shipment must be made to the carrier within forty-eight (48) hours of receipt. 

Returns

Sales are final.  However, we will accept certain returned stock products for credit, subject to the following restrictions: Returning any item requires authorization from Bob’s Flags and Banners, in writing (via email) and in advance of the return. To obtain your Returned Goods Authorization (RGA), call Customer Service at 760-247-2301. Only stock merchandise in unopened packages and cartons may be returned.  Returns must have freight/courier charges prepaid.  Credit will be issued subject to a restocking charge of 15%.  All merchandise must be returned within 30 days after receipt of RGA. Returns should be sent to:

Bob’s Flags and Banners
Attn: RGA #xxxxxx
21905 Powhatan Rd., Unit E5
Apple Valley, CA 92308-6570

Replacement
Bob’s Flags and Banners reserves the right to determine if pre-authorized returned merchandise should be repaired, replaced or otherwise adjusted.  As a Valley Forge Flag dealer, please understand we cannot unilaterally make such adjustments without first receiving guidance from the factory.  Depending on the time we submit your claim, their authorizations are generally received by the close of business the next working day.

Back Orders
Unless requested otherwise, prepaid back ordered items will be shipped as soon as they are available and payment confirmed.

Updated January 15, 2017